Returns & Refunds
Hassle-Free Returns & Refunds.
Your satisfaction is our priority. We make returns simple.
Timeline
7 days from delivery
Condition
Unused, with original packaging
Refund window
5-7 business days after inspection
How to return — step by step.
- 1
Contact us within 7 days of delivery
Email support@gruham.in or call +91 9664527720 with your order number and reason for return.
- 2
We share return instructions
We'll provide a return shipping label or arrange pickup. Pack the item in its original packaging.
- 3
Ship back to us
Use the label or our pickup. Keep the tracking number safe — share it with us if needed.
- 4
We inspect (3-5 business days)
We check condition and completeness against your order.
- 5
Refund initiated
Once approved, refund is initiated to your original payment method.
- 6
Money arrives
5-7 business days depending on your bank.
Eligible for return
- Unused, undamaged products
- Original packaging with all tags
- Defective or damaged-in-transit items (with photos)
- Wrong item received
Not eligible
- ✕Used / damaged products
- ✕Items without original tags
- ✕Personalized items
- ✕Items returned after 7 days
Need help with a return?
Reach us on WhatsApp or email — usually a reply within 24 hours.